Did you know that 90% of customers are influenced by positive online reviews?

This is according to a survey conducted by Dimensional Research.

With the likes of Trip Advisor providing such a valuable perspective for consumers in leisure and travel, are you surprised by that number?

In addition to this, research carried out by searchinengland.com in 2014 found 88% of people read reviews to determine the quality of a local business (vs. 85% in 2013).

But this isn’t true for the property sector, right?

Well perhaps not yet, but the trend suggests tenants and buyers are conducting more and more research online. In 2014 a Property Academy Survey found 60% conducted online research before instructing an agent.

Resident Review is an opportunity to show the world how good your service is.

The Academy Survey found 68% of tenants would recommend their agent to a friend.

85% of tenants rated their landlord’s management of their tenancy as ‘average’ or better, with 60% giving a ‘good’ or ‘very good’ rating in a survey conducted by Make It Cheaper in June 2015.

Resident Review enables estate agents, letting agents and landlords to:

  • show the world how good their service is
  • differentiate from the competition.
  • discover what people really think about their brand.

How it works:

Every agent and landlord who has a profile can edit their vitals and reply to reviews. We also have a policy in place to hide unfair content.

The housing market is changing and we urge you not to be reactionary, be proactive, stay ahead of the trend, and you will reap the rewards.

We’re happy to answer any questions you might have at hello@residentreview.co.uk. If you're already sold, you can quickly and easily register yourself.

What happens if someone writes an unfair review?

By default, we don’t verify reviews (as it is not possible to do this conclusively). Instead, our approach is to remove unfair content in a timely manner.

It’s easy as:

  1. Log in to see details of the property and reviewer. In your profile area there is also the option to ‘dispute’ and put the other side of the story to us.
  2. We contact the reviewer and ask for further details. If we don’t hear back within 7 days we automatically remove the review.
  3. We consider all the evidence and make a decision based on our interpretation of the facts. We will give reasons for our decision to both parties.

To date, 100% of agent submissions have been accepted. However, if you are unhappy with a decision, we are happy to discuss the reasoning behind it because we are here to be fair and transparent for everyone.

Here is a case study: (names have been changed)

24/01/2014 - ABC Lettings contacted service@residentreview.co.uk stipulating that content left about their agency was unfair, along with specific details why. We responded with the log in details so they could verify which property the property related to and the tenant. Once they had done this they still submitted that the review was unfair.

25/01/2014 – we approached Jo Bloggs (the reviewer) posing the evidence submitted by ABC Lettings.

29/01/2014 – Jo Bloggs responded that some of the story may have been exaggerated, but her experience with the agents (a pest infestation) was awful.

30/01/2014 – ABC Lettings provided further evidence (emails exchanged between themselves and the tenant) demonstrating they had been proactive in addressing the infestation.

Later that day we removed the review. Whilst the situation had been unpleasant, we found it had not been exacerbated by the agent in any way and came to the conclusion that they had acted in a proper, professional manner throughout.

Resident Review for the benefit of Agents & Landlords

Our platform has been created for tenants but today, agents and landlords are using it to grow their businesses for free.

Let Emma is a great example. She uses Resident Review to show how good she is and because our platform is for open and transparent, it’s feedback prospective tenants trust.

Emma’s profile

With positive feedback our platform can be an effective way for all agents and landlords to differentiate themselves from the competition and we are happy for you to approach previous clients and customers to get the positive feedback flowing.

We've left the best till last, Resident Review is free to use for all agents and landlords!

We’re happy to answer any questions you might have at hello@residentreview.co.uk. If we've done enough to persuade you to join us, you can register yourself.

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