In general

Providing information online requires a degree of trust from you. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us is protected. We receive and store any information you enter on our Web site or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, e-mail addresses, user name, password and any other personal information you give us. We also store/keep records of all content you provide on the Site as well as any other form of commutation or action to Resident Review and any of its affiliates.

Cookies and Other Web Technologies

Cookies are small data text files and can be stored on your computer’s hard drive (if your Web browser permits).

Resident Review uses cookies for the following general purposes:
  1. To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit.
  2. To help us customize the content and website experience provided to you.
  3. To help measure and research the effectiveness of website features, offerings and e-mail communications (by determining which e-mails you open and act upon).
Our sites also may use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party Web site, and to improve site performance. We also may use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and offerings.

How we use your information

Resident Review uses the information we collect about you for the following general purposes: for registration and to manage your account, including to facilitate your access to and use of our site; to communicate with you in general; to enable us to publish your reviews, forum posts, and other content to the Resident Review community; to respond to your questions and comments; to measure interest in and improve our products, services, and Web site; to otherwise customize your experience with Resident Review; to solicit information from you, including through surveys; to resolve disputes or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

With whom we share your information

Resident Review does not share information, excluding that published publicly on residentreview.co.uk, with any third party.

However, we retain the right to share your information:
  1. In response any legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  2. When we believe it is necessary to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Resident Review, users of the site and others.
We may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell a potential investor about the number of visitors our Web site receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we provide for you, the user.

How we protect your information

At Resident Review we are committed to protecting the information we collect. Whilst no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorised persons are permitted to access personal information, and they only may do so for permitted functions. In addition, we use encryption when transmitting your personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorised persons from gaining access to your information.

External links

If any part of the Resident Review Web site links you to other web sites, those external web sites do not operate under this Privacy Policy.

Changes to this Privacy Policy

Resident Review may update this Privacy Policy in the future. We will notify our members about material changes to this Privacy Policy by either sending a notice to the e-mail address you provided to us or by placing a notice on our Web site.

How you can contact us

If you have questions about this Privacy Policy, please contact service@residentreview.co.uk.
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