In general

Welcome to the website (the “Website”). This Website is provided solely to assist users in gathering information about housing in the UK, posting opinions, interacting with lessors and for no other purposes. The terms “we”, “us”, “our” and “RR” refer to Resident Review Limited. The term “you” refers to the individual visiting and/or contributing content to this Website.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (the “Agreement”). By accessing or using this Website, you agree to be bound by the Agreement. If you do not accept all of these terms and conditions, you are not authorised to use this site. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement in accordance with the Terms and Conditions herein and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

Use of the website

As a condition of your use of this Website, you warrant that:

  1. All information supplied by you on this Website is true, accurate, current and complete.
  2. If you have a account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you.
  3. You are at least 16 years of age or possess the legal authority to enter into this agreement and to use this Site in accordance with all terms and conditions herein.

Copying, transmission, reproduction, republication, posting or redistribution of the Site Content or any portion thereof is strictly prohibited without the prior written permission of Resident Review. To request permission, you may contact us via

Users of the Site will not incur any charges for using the Site.

Prohibited activities

The content and information on this Website (including, but not limited to, messages, data, information, text, photos, graphics, video, maps, icons, software, code or other material), as well as the infrastructure used to provide such content and information, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. Use this Website or its contents for any commercial purpose.
  2. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  3. Deep-link to any portion of this Website for any purpose without our express written permission .
  4. "Frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written consent.
  5. Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Resident Review in connection with the Website or the services.

Privacy Policy

At Resident Review we believe in protecting your privacy. Any personal information you post on the Site will be used in accordance with our privacy policy. Click here to view our Privacy Policy

Reviews, comments and use of other interactive areas

By submitting content to this Website by electronic mail, postings on this Website or otherwise, including any reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant Resident Review a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to:

  1. use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions in any media, now known or hereafter devised;
  2. use the name that you submit in connection with such Submission.
You acknowledge that Resident Review may choose to provide attribution of your comments or reviews at our discretion. You further grant Resident Review the right to pursue at law any person or entity that violates your or Resident Review's rights in the Submissions by a breach of this Agreement.

Resident Review does not edit or control the content posted to or distributed on this Site including through any chat rooms, bulletin boards or other communications forums, and will not be in any way responsible or liable for such content. Resident Review nevertheless reserves the right for any reason in its sole discretion to remove or edit without warning.

By using any Resident Review, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Site any of the following:

  1. Any message, data, information, text, music, sound, photos, graphics, code or any other material ("Content") that is false, unlawful, misleading, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing or advocates harassment of another person, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable.
  2. Content that is patently offensive to the online community, including (but not limited to) content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual.
  3. Content that would constitute, encourage, promote or provide instructions for a conduct of an illegal activity, criminal offence or give rise to civil liability.
  4. Content that provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses.
  5. Content that may infringe a patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. In particular, content that promotes an illegal or unauthorised copy of another person's copyrighted work.
  6. Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Resident Review. Unsolicited promotions, mass mailings or “spamming”, transmission of "junk mail", "chain letters," political campaigning, advertising, contests, raffles, or solicitations;
Resident Review takes no responsibility and assumes no liability for any content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Resident Review liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, Resident Review is not liable for any statements, representations or content provided by its users in any public forum, personal home page or other Interactive Area. Although Resident Review has no obligation to screen, edit or monitor any of the Content posted to or distributed through any interactive area, Resident Review reserves the right, and has absolute discretion, to remove, screen or edit any content posted or stored on the Site at any time, for any reason, without notice.

Any use of the interactive areas or other portions of the Site in violation of the foregoing violates these Site Terms and may result in, among other things, termination or suspension of your rights to use the interactive areas and/or the Site. In order to cooperate with legitimate governmental requests and court orders, to protect Resident Review's systems and customers, or to ensure the integrity and operation of Resident Review's business and systems, Resident Review may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, email address, etc.), IP addressing and traffic information, usage history, and posted Content. Resident Review's right to disclose any such information shall take precedence over any terms of our Privacy Policy

By listing information relevant to accommodation, Resident Review does not represent or warrant that renting accommodation is advisable or without risk. We are not liable for damages or losses that may result from any tenancy.

Liability disclaimer

The information, software, products and services published on this website may include inaccuracies or errors. Resident Review do not guarantee the accuracy of, and disclaims all liability for any errors or inaccuracies of any content on this site.


You agree to defend and indemnify Resident Review and its affiliates (including but not limited to; directors, employees and agents) of any costs or expenses of any kind or nature (including but not limited to reasonable legal and accounting fees) brought by third parties as a result of:

  1. your breach of this Agreement or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website.

Links to third party Sites

This Website may contain hyperlinks to websites operated by parties other than Resident Review. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Software available on this website

Unless otherwise specified, the materials on the websites are presented solely to provide information regarding and to promote Resident Review.

Copyright and trademark notices

All contents of this Website are: ©2015 Resident Review. All rights reserved. Resident Review is not responsible for content on websites operated by parties other than Resident Review. Resident Review, the logo and all other product or service names or slogans displayed on the Site are copyrighted by virtue of the Copyright Designs and Patents Act 1998, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Resident Review or the applicable trademark holder.

All other trademarks, registered trademarks, product names and company names or logos on the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Resident Review. All copy on the Site is used in accordance with UK law.

Notice and hide policy for unfair content

Resident Review operates a "notice and hide" policy. If you have any complaints or objections to material or any content posted on this Site, please contact us immediately at with the subject 'Unfair Content' and a short explanation as it why you object to it. Once you have contacted us, we will make all reasonable endeavours to hide unfair content within a reasonable time and then review its status. Those found to be abusing this policy will lost the right to use it and may face further consequences.

Notice and removal policy for illegal content

Resident Review operates a "notice and takedown" policy. If you have any complaints or objections to material or any content posted on this Website, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately at with the subject 'Illegal Content' and an explanatation as to why it is illegal. Once you have contacted us, Resident Review will make all reasonable endeavours to remove illegal content within a reasonable time.


Resident Review may change, add or delete these Terms and Conditions or any portion thereof from time to time in its sole discretion where it deems it necessary for legal, general regulatory and technical purposes, or due to changes in the services provided or nature or layout of the Site. Thereafter, you expressly agree to be bound by any such amended Terms and Conditions.

Resident Review may change, suspend or discontinue any aspect of the Resident Review service at any time, including availability of any feature, database or content.

Resident Review may also impose limits on certain features and services or restrict your access to all or parts of the Site without notice or liability for technical or security reasons, to prevent against unauthorised access, loss of, or destruction of data or where we consider that you are in breach of any provision of these Terms and Conditions or of any law or regulation.
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